Refund Policy

1. Digital Products

EtherArcana provides digital services (tarot readings) that are delivered immediately upon purchase. Due to the instant nature of digital delivery, our refund policy has specific guidelines.

2. Credit Packages

For one-time credit purchases:

• Unused credits: Full refund available within 14 days of purchase if no credits have been used
• Partially used credits: Refund for unused portion may be considered on a case-by-case basis
• Fully used credits: No refund available once credits have been consumed

3. Subscriptions

For monthly subscriptions:

• Cancellation: You can cancel your subscription at any time through your account settings
• Access continues: After cancellation, you retain premium access until the end of your current billing period
• No partial refunds: We do not provide prorated refunds for partial months
• First-time subscribers: If you're unsatisfied within the first 7 days, contact us for a full refund

4. Technical Issues

If you experience technical problems that prevent you from using the service:

• Contact our support team immediately
• Provide details of the issue and any error messages
• We will either resolve the issue or provide appropriate compensation
• Refunds for technical issues are evaluated case-by-case

5. How to Request a Refund

To request a refund:

1. Email us at support@etherarcana.com
2. Include your account email address
3. Provide your order/transaction ID (found in your email receipt)
4. Explain the reason for your refund request

We aim to respond to all refund requests within 2-3 business days.

6. Refund Processing

Once approved:

• Refunds are processed through Stripe (our payment provider)
• Funds are returned to the original payment method
• Processing time: 5-10 business days depending on your bank
• You will receive an email confirmation when the refund is processed

7. Non-Refundable Situations

Refunds are generally not available for:

• Credits that have already been used for readings
• Dissatisfaction with reading content (readings are AI-generated for entertainment)
• Failure to cancel subscription before renewal
• Requests made more than 30 days after purchase
• Accounts terminated for Terms of Service violations

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks can result in account suspension and may take longer to resolve than working with us directly.

9. Contact Us

For refund requests or questions about this policy:

• Email: support@etherarcana.com